Customers are the heart of any business and the goal of every business is to provide the best experience to their customers. But in a more competitive business environment than ever before, how do you ensure you provide the best experience to your customers?
Every business in every industry is looking for new ways to solve this problem. While different businesses are using different tools and applications, ERP Microsoft Dynamics 365 seems to be one of the best options to enhance customer experience with its tools.
What is Microsoft Dynamics 365 Finance And Operations?
Microsft Dynamic 365 Customer service is a Part of a large Microsft Cloud Software family which is exclusively designed to help businesses manage and build better Customer relationship operations. The Software allows you to centralize all your customers across different platforms be it Email, Social media, or phones.
With its advanced AI integration and Automation tools, It helps businesses provide the best possible customer service to enhance their experience. It includes all the features that are helpful in providing a better customer experience, like activity tracking, Real-time analytics, Knowledge management, etc
So, Let’s have a look at How this Microsoft Dynamics 365 For Finance And Operations provides a unified solution to enhance customer experience
- Centralized Customer Data
The Main highlight of this Microsoft Dynamics 365 ERP is, How it brings all the customer data and insights from different platforms like email, phone, and social media and puts it in an easy-to-understand way in one Customer profile place. The feature helps Service agents gain valuable customer details, insights, and interest. Hence, Saves a lot of time by reducing the effort for finding customer information from different platforms and providing quick and better service to customers.
- Analytics with AI
Dynamic 365 customer service uses Advanced and latest AI to provide better predictive analytics and customer analysis. It also has a feature that provides you with customer sentiment information on the basis of previous interactions. It has the power to identify and present potential issues to solve for customers.
The Advanced AI-driven chatbots are also there to handle basic inquiries, which reduce the load on service agents and provides customers with quick support. There is another generative AI called Copilot that interacts with service agents and provides helpful resources, information, and Answers about customer details.
- Personalized customer Experience
Customers feel valued when they get personalized services and experiences. The Dynamic 365 customer service understands the cruciality of the personalized experience, Hence providing you with individual customer details and information to enhance customer experience. This platform has the capability to understand the needs, requirements, behavior, and preferences of each individual, which, if used consciously, can lead to higher satisfaction rates and customer retention.
- Engagement across different Channel
The platform offers an omnichannel engagement feature, which means you can interact with customers from different platforms. It integrates different platforms in their software and allows you to connect and engage with customers from whichever channel they prefer. This Unified channel engagement offers better and quicker communication with customers and solves their queries in no time.
Conclusion
While using Dynamic 365 Customer Service, you get the assurance of the best tech company, Microsoft. Microsoft claims 311% ROI and 40% time reduction with this software, which is a terrific start for any businesses looking to enhance their customer experience. The above-mentioned features are just a very simplified overview of the platform and it includes many more features to use.