Revolutionize Customer Dealings
with Dynamics for Customer Service

Exceed Customer Expectations

Elevate customer experiences with Dynamics 365 Customer Service

Customer Service Dynamics 365 empowers you with the right tools to transform customer interactions from ordinary experiences into extraordinary ones. Now, you can deliver personalized support to customers, resolve issues more efficiently, and effortlessly manage all customer interactions. With this intelligent customer service management platform, you can streamline workflows and automate tasks to drive your customer services to greater heights.

At Maison Consulting, we can help you tap into the power of this robust customer service application to drive better employee performance and ensure you provide services that reflect your business values about customer relationships. Allow your Customer Service teams to proactively address the needs of your customers with our Microsoft Dynamics CRM Customer Service solution.

Serve Customers Better

Microsoft Dynamics Customer Service unifies customer data and interactions onto one platform. You can monitor customer behavior on a dashboard and utilize sentiment analysis to understand your customers better in order to provide personalized and consistent customer experiences.

Improve Team Efficiency

Dynamics 365 Customer Service offers a holistic view of the services you provide to every customer. Access to real-time data and visibility into active conversations enables agents to stay current with situations, derive well-informed insights, and close cases faster.

Facilitate Self-Service

Dynamics 365 for Customer Services offers your customers access to a knowledge base that enables them to address issues immediately on their own. The capability streamlines interactions, reducing support costs while empowering customers with autonomy and well-timed solutions.

Automate Omnichannel Engagement

The dynamic customer service platform enables you to instantly connect and engage with your customers across various digital messaging channels. With this, you become well-equipped with the power to provide tailored service to your customers on the channels of their choice.

Improve Customer Loyalty And Retention With Microsoft Dynamics 365 For Customer Services

Our consultants can digitally transform your Customer Service department so it offers end-to-end seamless support. Your agents can respond quickly to consumer issues to enhance customer engagement while simultaneously expanding sales opportunities.

Our Customer

Deliver exceptional customer services with our Custom Dynamics 365 Solution

At Maison Consulting, we understand how important customer service is for your business. That's why we're poised to bring a customized Microsoft Dynamics 365 Customer Service solution to the table.

Partner with us to redefine the way you connect with your customers. We can empower your business with the right tools so you provide outstanding customer experiences that not only help you build lasting relationships but drive sales and revenue.

Here’s how we can help your business.


Our success in implementing Microsoft Dynamics 365 Customer Service is based on years of experience in dealing with the platform. We can configure and deploy a customer service management solution that leverages operations.

Upgrade & Migration

Our customer service consultants are up-to-date with the latest version of the tool. Therefore, we ensure your agents have access to all its features. We also offer seamless migration services with minimum downtime.

Support & Maintenance

While you’re busy offering support to your customers, our support and maintenance team works hard to make sure your Microsoft Dynamics CRM Customer Service solution is always up and running.


Our Dynamics for Customer Service team provides a feasible solution based on your vision and possibilities. We start by understanding the customer service requirements you need while highlighting existing operational shortcomings before planning a solution.


Custom solutions are our speciality. With decades of experience as a Certified Microsoft Dynamics Partner, we know how to incorporate a Dynamics 365 Customer Services solution for your unique business - at an affordable price.


Modern solutions only benefit your business if they work seamlessly with all the other tools. Our D365 Customer Services experts have the skills and experience to successfully integrate this tool into your existing tech stack.


We assess your current customer services management solution to check if it’s working optimally. We analyze key metrics such as case resolution rate, customer satisfaction, operational efficiency, case management, data discrepancies, effort score, etc.


Our dynamics for customer service solution offers detailed dashboards and reports to help you gain visibility and insights into your customer service management system so you can assess critical factors that influence customer experiences and proactively improve situations.

Let’s Bring Agility to Create Efficient Project Operations

With automation tools and end-to-end project management support, our Microsoft Dynamics 365 project operations implementation can effectively manage all your projects and contribute to the prosperity of your business.

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What Clients Value About Us

"We found a team of Maison Consulting to be very proficient, knowledgeable and their problem-solving attitude started to a successful implementation of this project that became high stakes."

Recognized with Sitara-e-Imtiaz, Dr. Amjad Saqib, Executive, Akhuwat, Lahore, Pakistan

“Implementing an ERP can be a difficult process with many associated risks. Maison’s team helped us to address the risks and positioned us for a successful implementation of Microsoft Dynamics AX in a challenging environment”.

Stefan Goetz
Head of Finance & Control Middle East Linde-SIGAS

“We chose Maison Consulting as our ERP Implementation partner based on their past experience, depth of knowledge and commitment towards closure orientation”.

Debraj Bhanja,Finance Manager
Pan Gulf Valve Manufacturing.

“We’re glad to choose Maison Consulting to Implement the ERP System Microsoft Dynamics Layoff 2012. Maison performed a thorough analysis of our processes and asked for objects and delivered those as promised. Honda Center has gone through a complete restructuring process due to this ERP perpetration, which was well executed by Team Maison. This has allowed us to increase the productivity of workers, offer better client services, gain better business intelligence in real-time, and find inefficiencies in the system. I would recommend this to all commercial and SME’s, in order to identify the retired values in their businesses”

Hassan Raza- Director-
Honda Center, Rawalpindi, Pakistan.

“We chose Maison after gaining confidence on their expertise to implement financial and operational control in our private aviation services.”

Abdul Wahab,
Director Support Services, Arabasco Aviation.

“Using Maison’s CRM Banking Vertical, employees can identify the bank’s most profitable customers and implement effective retention strategies such as building a better understanding of their portfolios”

Sufian Saeed – Project Manager,
Remote Banking Division, KASB Bank

“Maison amazed us with in budget, in time delivery of the solution across the whole province. Frankly I was worried about training as we are a government organization, but Maison experts not only made it simple, but their hand holding attitude was the key to success”

Dr. Javaid Ghani, Chairman,
Punjab Information Technology Board, Government of Punjab.

We found the team of Maison Consulting to be very proficient,knowledgeable and their problem solving attitude led to a successful implementation of this project that had very high stakes

Dr. Amjad Saqib – Executive Director – Akhuwat, Pakistan

“We are privileged to recommend Maison as ERP partner.We have worked with Maison throughout the entire ERP implementation process. For our company it was important not only document our process, but also improve our process, prior to implementing Microsoft Dynamics AX 2012. During the implementation Maison Consultants conducted extensive sessions with our team to ensure we captured all of our key requirements. We are most impressed with Maison’s flexibility in adapting End Users specific needs and occasional variations in project pacing. They showed professionalism in all dealing with us. We highly recommend Maison as a trusted partner for Microsoft Dynamics ERP.”

Asghar Ali – Finance Manager
Ali Zaid Qurashi Holding Company

Satisfy More Customers with Maison’s Customer Service Dynamics 365 Solution in the UAE

At Maison Consulting, we have professionals in the UAE who have years of experience in implementing customized, integrated customer service solutions that offer a 360-degree view of the entire customer journey.

Our solution can transform your customer services by empowering your agents to engage better with customers, enhance customer relationships, automate routine tasks, route inquiries to the right agents, and resolve customer issues quickly. Moreover, we provide self-service options, such as portals, FAQs, knowledge bases, online community forums, etc., allowing customers to help themselves.

Let's collaborate to upgrade your customer services and cultivate better customer relationships for lasting and sustainable growth.

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Learn About Our Microsoft Dynamics Customer Service Solutions

Answers to Your Questions

What is Microsoft Dynamics 365 Customer Service?

D365 Customer Service is a smart business tool designed to streamline and automate customer service and support systems. It helps compile customer data in one central location, simplify workflows, and automate tasks that enhance customer engagement and experiences. With it, businesses can serve customers better and manage cases more efficiently.

What key features make Dynamics 365 Customer Service essential for enterprises?

Customer Service Dynamics 365 is packed with powerful features that enable agents to serve their customers better. Businesses can track customer behavior, personalize interactions, record customer interactions, manage conversations across various channels, create queues to manage cases, share knowledge bases, schedule services, provide real-time data on integrated dashboards, and much more.

Can my business benefit from Dynamics 365 Customer Service?

D365 Customer Service can benefit businesses of all sizes across all industries. It enables agents to deliver exceptional customer service and experience to create better engagement with AI and ML capabilities, advanced reporting, self-service options, etc. The scalable solutions integrate seamlessly, easily adapting to changing business requirements.

How can Maison Consulting improve my customer service department?

Maison Consulting empowers customer service departments through personalized solutions for a variety of clients using Dynamics 365 Customer Service. We provide comprehensive services, including consulting, implementation, upgrades, migration, training, support, etc., to offer seamless experiences with the platform. Let’s build a customer service solution that works for your organization.

Can you customize Dynamics 365 Customer Service to fit my specific business requirements?

Yes, Dynamics 365 Customer Service is highly customizable, and our team will help you with that. We will tailor it to match your unique processes, workflows, branding, etc., to ensure it aligns perfectly with your business needs and objectives.