When you talk about ERP and CRM, it is crucial for you to think about removing risks that are intrinsic with working on outdated versions. Microsoft Dynamics 365 Enterprise Edition (Formerly known as AX7) provides progressive updates, therefore, you will be provided with the most up-to date features and functionalities. Upgrade to Dynamics 365 and enjoy the benefits of ERP+CRM at one price and the industry specific solution from Maison.

Benefits of Microsoft Dynamics 365 Upgrade

Moving to Dynamics 365 can offer significant benefits to you. While it would be difficult to list all of the benefits, some of the more significant benefits can include:


Dynamics 365 in the cloud offers a much more simplified architecture that provides easier access via a pure browser-based user interface, eliminating the need for Remote Desktop/Citrix and the Enterprise Portal (SharePoint) with previous Dynamics AX versions.


Dynamics 365 utilizes a native HTML5 browser based user interface, which can run on any device (PC, tablet, phone), any platform (Windows, Mac, etc.), and any browser (IE, Chrome, Safari, Firefox, etc.). This simplifies access to the application from any type of user device.


When deploying Dynamics 365 in the cloud, not only do you eliminate on premise servers and systems that require maintenance, but Microsoft takes responsibility for monitoring and updating the underlying platform (Windows, SQL Server) and the application itself (with your assistance). This Microsoft servicing reduces the need for your IT staff to maintain your ERP system.


By moving into the new Dynamics 365 cloud paradigm, you gain the choice and ability to easily stay up to date with straightforward, cost effective platform updates (every 3 months) and application updates (every 6 months), eliminating the need for costly, disruptive major version upgrades every few years.


Microsoft has been aggressively investing in R&D for Dynamics AX
over the years, and moving to Dynamics 365 will provide additional
features and capabilities that your organization can take
advantage of.


Dynamics 365 now includes a real-time, in-memory BI solution that provides
up-to-the-minute information around how your business is performing,
with new tools (Power BI) for visualizing this data and creating


By moving to Dynamics 365, you can take advantage of many new capabilities in the Microsoft cloud, including a common data model with Dynamics CRM and Office 365, the use of PowerApps for easily creating mobile apps, the use of Flow for easily creating workflows and notifications, and the ability to leverage advanced analytics scenarios via Cortana Intelligence Suite.

Do you have to upgradeto Dynamics 365 in the cloud?

It is not mandatory for you to upgrade to Dynamics 365 in the cloud. However, Microsoft believes that there are some distinct advantages to migrating to the cloud. Aside from pursuing the benefits, you should consider the support lifecycle for the version of Dynamics AX you are currently on. If you are currently on Dynamics AX 2009, Dynamics AX 2012, and Dynamics AX 2012 R2, you will see your Mainstream Support period expire in 2018.

Therefore, you should weigh the consequences of utilizing Dynamics AX outside of the Mainstream Support cycle, and may want to consider planning to upgrade to Dynamics 365 prior to the expiration of this support.

The coredifferentiating factor

You can customize the application and interface to 3rd party systems in the cloud. This has always been a core differentiating factor of Dynamics AX, and this ability still exists in the cloud. The means by which you customize the application have changed somewhat (coding is done via extensions now instead of over layering), and the specific tools that are used to integrate with 3rd party systems have changed slightly (OData connections, RESTful web services, JSON, DIXF), in order to preserve the ability to easily take the ongoing updates.

However, the flexibility that clients have always enjoyed to modify the application to meet unique needs and to exchange data with outside systems and data sources is still very much intact. While you interact with your data differently, it’s still yours and you still have access to it.

General process of upgrading your system to Dynamics 365

Maison has developed a process for upgrading clients from prior Dynamics AX versions to Dynamics 365. This process has five major phases, which include an Evaluation Phase, an Analysis Phase, a Technical Upgrade Phase, a Readiness Phase, and a Cutover Phase. The major activities that take place within these phases are described further in the diagram below. Maison is happy to have a one-on-one discussion with your organization to further describe the details around how these upgrades are executed.

Cost of upgrading to Dynamics 365

As with the timelines, there Is not a single answer to this question. And the answer could differ significantly depending on whether you are currently using Dynamics AX 2009 or Dynamics AX 2012. Aside from transitioning your Dynamics AX software licenses and beginning to pay your subscription fees for Dynamics 365, your organization will require both functional consulting and technical consulting services from Maison to execute this upgrade. The first major step in the upgrade is for Maison to perform a detailed Upgrade Analysis, where we analyze your code, your data, your interfaces, your reporting/BI content, and your business processes in order to provide a detailed Statement of Work and strategy for your organization’s upgrade.

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