Banking

Maison’s Banking and Collection Management Solution allows banks to better understand their customers and strengthen the customer relationship. The solution is for retail banks, commercial banks, investment banks, credit unions and private bankers.It provides banks with to get a 360 degree relationship view of customers including checking/ savings accounts, transaction information, individual preferences and helps bankers strengthen the relationships with their customer base. Bank and Credit Union Management
provides functionality that will help financial institutions manage customer transaction data and turn into useful marketing analytics and create help them develop broad
programs that will make customers feel more connected, and enthusiastic and dedicated to their solutions and services.


Call Center Integration
✓ Call Center Agent desktop,
✓ Inbound/Outbound calling,
✓ Central interface to view/add customer Requests,
✓ Complaints, Leads.
✓Perform online bank transactions and other service requests

 

Customer Services Management
✓ Customer/Non Customer complaints,
✓ Inquiries, Deals, Bank Accounts,
✓ Customer requests approvals i.e. ATM Card Delivery/Replacement,
✓ Cheque Book Request,
✓ Balance Certificate,
✓ Pay Order, Demand Draft and other services

Collection Management
✓ Loans Aging
✓ Collection cases distribution
✓ Case Monitoring
✓ Collection activities tracking
✓ Collection Notices

“Using Maison’s CRM Banking Vertical, employees can identify the bank’s most profitable customers and implement effective retention strategies such as building a better understanding of their portfolios “

Sufian Saeed – Project Manager,

Remote Banking Division, KASB Bank

Get in touch IF YOU WANT TO BE PART OF THE MAISON


OUR OFFICE

WE ARE BASED IN

Read More

Contact

Write to Us

Read More

SUPPORT

support@maisonconsulting.com

Read More